In short: Cancel any time before our technician sets out — completely free, no questions asked. Diagnosis is always free, and you never pay for a repair that isn't done.
1. How to cancel or reschedule
You can cancel or reschedule your booking in any of these ways:
- WhatsApp — the fastest way. Message us on quoting your name and booking day.
- Phone — call us on during working hours ().
- Email — write to .
Please tell us your name, phone number and the appointment day/time so we can find your booking. We will confirm the cancellation back to you on WhatsApp.
💬 Cancel or reschedule on WhatsApp
2. Cancellation charges
We keep this simple and fair. What you pay depends on how far along the job is when you cancel.
| When you cancel | What you pay |
|---|---|
| Any time before the technician is dispatched | Free. No charge whatsoever. |
| Technician is already on the way, but has not reached you | Free. We simply ask that you tell us as early as you can. |
| Technician has reached your address, but no work has started | A visit charge of ₹199 may apply, to cover travel time. |
| After you approved the quotation and the repair has begun | The visit charge, plus the cost of any part already fitted or irreversibly used. |
| After the repair is complete | The repair cannot be "cancelled" at this point. The agreed repair charge is payable. See our Refund Policy. |
| You ordered a special-order / non-stock part and then cancelled | The cost of that part may be payable if it cannot be returned to our supplier. We will always tell you in advance if a part is special-order. |
We would rather you cancelled than felt stuck. If you cancel because you are unhappy with the quoted price, with the technician, or with anything else about our service, tell us — in practice we routinely waive the visit charge in these cases. Just say so on WhatsApp.
3. Rescheduling
- Rescheduling is always free, as long as you tell us at least 60 minutes before your slot.
- You can move your appointment to any available slot within the next 7 days.
- If you need to reschedule at short notice because of an emergency, just tell us — we will do our best to accommodate you at no charge.
4. If you are not there (no-show)
If our technician arrives at the agreed address and time and cannot reach you — you are not present, your phone is unreachable, or access to the address is not possible — we will:
- Call and WhatsApp you, and wait for 15 minutes;
- If we still cannot reach you, treat the appointment as a no-show and leave.
A no-show may attract the visit charge of ₹199. We will not charge you if you had already told us you would be delayed, or if the reason was genuinely outside your control — just let us know.
5. Cancellation by DeviceDoc
We may need to cancel or reschedule a booking, for example where:
- The required spare part for your device model is unavailable;
- The technician is unwell, or is delayed by a preceding job, traffic or weather;
- Your address falls outside our service area;
- The repair cannot safely be carried out on site;
- We reasonably suspect the device is stolen, or that you are not authorised to have it repaired;
- The working environment is unsafe, or our technician faces abusive or threatening behaviour.
If we cancel, you pay nothing. Any amount you have already paid is refunded to you in full within 5–7 business days. We will offer you the next available slot, and where the cancellation was our fault we will try to make it right.
6. Refunds
If you had made any payment and your booking is cancelled, the amount due back to you is refunded in accordance with our Refund Policy. Refunds are made to the original payment method and typically reflect within 5–7 business days.