No fix, no fee. If we cannot repair your device, you do not pay a repair charge — so in most cases there is nothing to refund in the first place. Diagnosis is always free, and you pay only after the repair is done and working.
1. Our basic principle
We take payment after the repair is complete and you have confirmed the device is working. This means refunds are rare by design. But where you have paid and are entitled to money back, we refund quickly and without argument.
2. When you are entitled to a full refund
You will receive a 100% refund of any amount you have paid where:
- We could not repair your device. Our "no fix, no fee" promise. Any advance you paid is returned in full.
- We cancelled your booking and could not offer you a suitable alternative slot.
- You cancelled before our technician was dispatched. See our Cancellation Policy.
- The service was never delivered — the technician did not turn up, and we did not reschedule to your satisfaction.
- You were charged twice, or charged the wrong amount, because of a payment or gateway error.
- We took an advance for a spare part that then turned out to be unavailable, and you did not want to wait.
- The repair made your device materially worse through our demonstrable fault, and we are unable to restore it.
3. When you may receive a partial refund
- You cancelled after the technician reached you or after work had begun. We refund what you paid, less the visit charge of ₹199 and the cost of any part already fitted or irreversibly used.
- Only part of a multi-fault repair could be completed. You pay for the work actually done, and we refund the rest.
4. When a refund is not available
We will not normally refund a repair where:
- The repair was completed successfully and the device worked as agreed when the technician left;
- The device suffered new physical damage — a drop, impact, crack or pressure damage — after our repair;
- The device suffered liquid or moisture damage after our repair;
- The device was opened, tampered with, or serviced by a third party after our repair;
- The fault you are complaining about is unrelated to the part we replaced or the work we performed;
- The issue is a software or user-side problem — an app, an OS update, or a settings change;
- You are dissatisfied with normal, disclosed characteristics of the part you agreed to — for example, a premium-compatible screen you chose over a costlier genuine one;
- The claim relates to data loss. As set out in our Terms & Conditions, you are responsible for backing up your data, and we are not liable for its loss.
A faulty part is a warranty claim, not a refund claim — and we fix it free. If a part we fitted fails within the 6-month warranty period, our first remedy is to repair or replace it at no cost to you. We will only refund if we are unable to put it right. See section 6.
5. How to request a refund
- Contact us within 7 days of the repair (or of the payment, for a billing error). Message us on WhatsApp at , call the same number, or email .
- Tell us: your name and registered mobile number, the date of the repair, your device model, what is wrong, and the amount and method of payment. Photos or a short video of the problem help us resolve it much faster.
- We investigate. We acknowledge every request within 48 hours. We may need to re-inspect the device — we will come back to you at no charge to do so.
- We decide and tell you why. We aim to give you a decision within 3 business days of inspection. If we decline, we will explain the reason clearly.
- We refund. If approved, we initiate the refund immediately — see the timeline below.
💬 Request a refund on WhatsApp
6. Refund method & timeline
All refunds are made to the original payment method. We cannot refund to a different account, card or UPI ID from the one used to pay.
| You paid by | Refunded to | Time to reflect |
|---|---|---|
| UPI | The same UPI ID / bank account | 5–7 business days |
| Debit / Credit card | The same card | 5–7 business days |
| Net banking | The same bank account | 5–7 business days |
| Cash | By UPI or bank transfer to an account in your name | Within 3 business days of approval |
Online payments are processed by our payment gateway partner, Razorpay. Once we initiate a refund, the money leaves us immediately — but the time it takes to appear in your account is determined by your bank or card issuer, and is outside our control. The 5–7 business days above is the normal window; in a small number of cases banks take a little longer.
We will share the refund reference ID with you on WhatsApp as soon as the refund is initiated, so you can track it with your bank if you need to.
7. Warranty claims
Every part we fit carries a 6-month warranty covering defects in the part and in our workmanship. If something we repaired stops working within that period:
- Contact us — the warranty claim is free, including the doorstep visit;
- We will repair or replace the faulty part at no cost to you;
- If we cannot put it right, we will refund what you paid for that repair.
The warranty exclusions in our Terms & Conditions (new physical damage, liquid damage, third-party tampering, broken warranty seal, unrelated faults) apply to warranty claims too.
8. If you are unhappy with our decision
Please tell us. Reply to us on WhatsApp or email with the words "escalate" and we will have your case reviewed again by a senior member of our team, who will respond within 5 business days.
We would always rather resolve a complaint ourselves than have you take it further. If we still cannot agree, our Terms & Conditions set out the governing law and jurisdiction that apply.